Sometimes it’s just nice knowing that you’re appreciated… The first 3 paragraphs from a recent correspondence with Motorola Email Support:

Thank you for contacting Motorola e-mail support, we appreciate your request.

Thank you very much for your considerations and interest in our products.

Regarding your concern, thank you for your recent correspondence. We recommend you to try a Master Reset on your phone. If this difficulty is caused by incorrect settings, performing a Master Reset will correct this issue. This operation will reset all features back to the factory default settings and will not delete any phone book entry.

I’m all for curteous customer service, but please know when to draw the line.